Peninsula Clean Energy

From questions to confidence: guiding AI adoption at Peninsula Clean Energy

From questions to confidence: guiding AI adoption at Peninsula Clean Energy

From questions to confidence: guiding AI adoption at Peninsula Clean Energy

Where they were starting from

Where they were starting from

Where they were starting from

Peninsula Clean Energy is a public, community-led energy provider focused on reducing carbon emissions and delivering clean electricity to residents and businesses in San Mateo County, California. Their mission-driven model, collaborative culture, and regulatory obligations shape how new technologies like AI are evaluated and adopted. As interest in AI grew internally, leaders saw an opportunity to explore how it might support their operations—but they also faced the risk of fragmented experimentation and unclear expectations across teams. They wanted a grounded, strategic approach to explore AI without rushing into hype or wasted effort.

Peninsula Clean Energy is a public, community-led energy provider focused on reducing carbon emissions and delivering clean electricity to residents and businesses in San Mateo County, California. Their mission-driven model, collaborative culture, and regulatory obligations shape how new technologies like AI are evaluated and adopted. As interest in AI grew internally, leaders saw an opportunity to explore how it might support their operations—but they also faced the risk of fragmented experimentation and unclear expectations across teams. They wanted a grounded, strategic approach to explore AI without rushing into hype or wasted effort.

Peninsula Clean Energy is a public, community-led energy provider focused on reducing carbon emissions and delivering clean electricity to residents and businesses in San Mateo County, California. Their mission-driven model, collaborative culture, and regulatory obligations shape how new technologies like AI are evaluated and adopted. As interest in AI grew internally, leaders saw an opportunity to explore how it might support their operations—but they also faced the risk of fragmented experimentation and unclear expectations across teams. They wanted a grounded, strategic approach to explore AI without rushing into hype or wasted effort.

What was holding PCE back

What was holding PCE back

What was holding PCE back

PCE was at a loss for where to start. With several experienced employees on staff, the natural starting point seemed like it might be to develop an AI employee engagement program in-house. However, it quickly became clear that this initiative would be a much larger, more complex responsibility than expected—especially while employees continued to shoulder their day-to-day work.

PCE was at a loss for where to start. With several experienced employees on staff, the natural starting point seemed like it might be to develop an AI employee engagement program in-house. However, it quickly became clear that this initiative would be a much larger, more complex responsibility than expected—especially while employees continued to shoulder their day-to-day work.

PCE was at a loss for where to start. With several experienced employees on staff, the natural starting point seemed like it might be to develop an AI employee engagement program in-house. However, it quickly became clear that this initiative would be a much larger, more complex responsibility than expected—especially while employees continued to shoulder their day-to-day work.

Lightning bolt icon in a green circle, representing overwhelming information or decision fatigue
Lightning bolt icon in a green circle, representing overwhelming information or decision fatigue

Too much noise, no direction

Too much noise, no direction

Too much noise, no direction

Despite growing interest in AI, PCE didn’t know the first step to take and felt bombarded by too much information.

Despite growing interest in AI, PCE didn’t know the first step to take and felt bombarded by too much information.

Despite growing interest in AI, PCE didn’t know the first step to take and felt bombarded by too much information.

Overlapping talk bubbles, representing being unsure about outsourcing
Overlapping talk bubbles, representing being unsure about outsourcing
Overlapping talk bubbles, representing being unsure about outsourcing

Unsure about outsourcing

Unsure about outsourcing

Unsure about outsourcing

The team wasn’t sure if they needed an external partner or if they could manage it internally.

The team wasn’t sure if they needed an external partner or if they could manage it internally.

The team wasn’t sure if they needed an external partner or if they could manage it internally.

Lock icon in a green circle, representing concerns about data privacy

Data privacy concerns

Data privacy concerns

Data privacy concerns

As a public service company PCE has a greater responsibility in regards to data privacy, which they were concerned about.

As a public service company PCE has a greater responsibility in regards to data privacy, which they were concerned about.

As a public service company PCE has a greater responsibility in regards to data privacy, which they were concerned about.

Document icon in a green circle, representing public record compliance obligations

Public Records Act

Public Records Act

Public Records Act

As a public agency, PCE is subject to requests for information subject to the California Public Records Act.

As a public agency, PCE is subject to requests for information subject to the California Public Records Act.

As a public agency, PCE is subject to requests for information subject to the California Public Records Act.

Multiple people icon in a green circle, representing a wide range of AI users and skill levels

A wide variety of users

A wide variety of users

A wide variety of users

From total novice users to those using AI to code and create custom GPTs, no one-size-fits-all approach was going to work.

From total novice users to those using AI to code and create custom GPTs, no one-size-fits-all approach was going to work.

From total novice users to those using AI to code and create custom GPTs, no one-size-fits-all approach was going to work.

Warning triangle icon in a green circle, representing unknown risks and AI implementation landmines

Worried about landmines

Worried about landmines

Worried about landmines

As with so many companies regarding AI, PCE simply wasn’t certain what it didn’t know and was looking for help to avoid landmines.

As with so many companies regarding AI, PCE simply wasn’t certain what it didn’t know and was looking for help to avoid landmines.

As with so many companies regarding AI, PCE simply wasn’t certain what it didn’t know and was looking for help to avoid landmines.

Woman leading a meeting with a group of colleagues seated around a table in a modern, bright office setting.

A better way forward

A better way forward

A better way forward

Partnering with Peninsula Clean Energy gave me the chance to help shape a smarter, more sustainable path for adopting AI in the public sector. The goal wasn’t just to keep up with technology—but to lead with clarity and care. By aligning AI integration with PCE’s values of sustainability, innovation, and community impact, we worked toward a framework that’s strategic, well-governed, and deeply human-centered. Our approach focused on empowering employees through training, establishing responsible use policies, and designing a system that evolves as the organization does. This case isn’t just about using AI—it’s about using it wisely. Together, we began crafting an approach that’s as thoughtful as it is forward-looking.

Partnering with Peninsula Clean Energy gave me the chance to help shape a smarter, more sustainable path for adopting AI in the public sector. The goal wasn’t just to keep up with technology—but to lead with clarity and care. By aligning AI integration with PCE’s values of sustainability, innovation, and community impact, we worked toward a framework that’s strategic, well-governed, and deeply human-centered. Our approach focused on empowering employees through training, establishing responsible use policies, and designing a system that evolves as the organization does. This case isn’t just about using AI—it’s about using it wisely. Together, we began crafting an approach that’s as thoughtful as it is forward-looking.

Partnering with Peninsula Clean Energy gave me the chance to help shape a smarter, more sustainable path for adopting AI in the public sector. The goal wasn’t just to keep up with technology—but to lead with clarity and care. By aligning AI integration with PCE’s values of sustainability, innovation, and community impact, we worked toward a framework that’s strategic, well-governed, and deeply human-centered. Our approach focused on empowering employees through training, establishing responsible use policies, and designing a system that evolves as the organization does. This case isn’t just about using AI—it’s about using it wisely. Together, we began crafting an approach that’s as thoughtful as it is forward-looking.

Key Actions + Outcomes

Key Actions + Outcomes

Key Actions + Outcomes

From scattered efforts to shared momentum

From scattered efforts to shared momentum

Through alignment, education, and structure, PCE moved from early exploration to confident, coordinated AI use across teams.

Through alignment, education, and structure, PCE moved from early exploration to confident, coordinated AI use across teams.

Key Actions
Navy check mark contained within light green circle

Company-wide questionnaire to assess current AI usage, tools, and team attitudes

Navy check mark contained within light green circle

1:1 interviews to surface deeper insights and context-specific challenges

Navy check mark contained within light green circle

Step-by-step roadmap outlining priorities, timing, and ownership

Navy check mark contained within light green circle

Searchable online AI User Guide with governance principles and usage norms

Navy check mark contained within light green circle

Tiered, hands-on training workshops for beginners, intermediate, and advanced users

Key Outcomes
Navy check mark contained within light green circle

Teams felt more confident and informed about data privacy responsibilities

Navy check mark contained within light green circle

Clear plan in place for managing AI-related public records requests

Navy check mark contained within light green circle

“Shadow AI” use eliminated across the org

Navy check mark contained within light green circle

Separation between personal and business AI use enforced

Navy check mark contained within light green circle

Teams developed better prompting skills—reducing hallucinations and improving accuracy

Get your team AI-ready

The AI Clarity Call is a free 1:1 session where we look at where your team is now and where AI could make a real difference. 

Get your team AI-ready

The AI Clarity Call is a free 1:1 session where we look at where your team is now and where AI could make a real difference. 

Get your team AI-ready

The AI Clarity Call is a free 1:1 session where we look at where your team is now and where AI could make a real difference. 

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AI training + governance that moves your business ahead.

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Clear, occasional insights on making AI work for real, busy teams.

© 2025 Jeff Carino

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Circular green avatar illustration of Jeff Carino’s face with glasses and a beard, depicted in a minimal, modern style next to a handwritten-style logo of the name ‘Jeff Carino’ in light green script.

AI training + governance that moves your business ahead.

Join my newsletter

Clear, occasional insights on making AI work for real, busy teams.

© 2025 Jeff Carino

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Circular green avatar illustration of Jeff Carino’s face with glasses and a beard, depicted in a minimal, modern style next to a handwritten-style logo of the name ‘Jeff Carino’ in light green script.

AI training + governance that moves your business ahead.

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Clear, occasional insights on making AI work for real, busy teams.

© 2025 Jeff Carino

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